FAQ

Contact Us
Email: contact@novusrise.com – we’re here to help!

Shipping
We ship worldwide from the USA. US delivery usually takes 5-10 business days; international shipping may take 2-4 weeks.

Order Changes & Cancellations
Request changes or cancellations within 12 hours of ordering. After that, orders are processed immediately to ship fast.

Payment Methods
We accept VISA, Mastercard, AMEX, and PayPal.

Returns & Refunds
If you’re not satisfied or received a defective item, email contact@novusrise.com. Refunds are issued to your original payment method within 7-10 business days after we receive the returned item.

Customs & Taxes
Prices are in USD and tax-free. Any import duties, taxes, or customs fees are the responsibility of the customer.